FAQ

Can I order without deciding where to stay in Japan?

We will need to confirm the availability of shipping items to your hotel, so please place your order only after you have decided where to stay in Japan.
I want to know your business days.

We operate according to the Japanese calendar. Please check below. https://shop.japanpickup.net/#business-days
How can I pay?

Payment will be in USD($). Please note that the currency converter in the header of this website changes the displayed currency for your convenience, but will not reflect the currency of the sales transaction. The currency rates are provided by XE. For more information, please visit XE's website. All transactions are processed securely by PayPal. PayPal accepts PayPal payments, credit and debit cards. Customers go to PayPal when they make a payment. Japan Pick Up does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal.
How much does shipping and handling fee?

The shipping and handling fee for a box with a total of three dimensions of under 80 cm (31 inches) and under 5 kg (11 lbs.) is a flat rate of USD($)16 for all 47 prefectures in Japan. Additional charges will be required depending on the weight and size of packages exceeding the above specified size. Also, additional charges may be incurred depending on the shipping method requested, such as cool delivery.
How can I change my shipping address or delivery date?

Most packages are shipped 5 business days prior to the requested delivery date. Prior to shipment, you may change your shipping address or delivery date. However, the delivery date cannot be earlier. Please inform us of new shipping address using the Contact form.
Can I cancel my order?

Possible cancellation conditions vary by customer. Please refer to the Cancellation policy in Terms and Conditions for details.
What is your refund policy?

We will refund the customer within 3 business days after having received the returned items or a cancellation request in accordance with our Terms and Conditions. The refund will be processed on the same account that was used for the purchase.
I have not received an email from Japan Pick Up.

We will send you an email at the following timings. If you do not find the email in your inbox, please check your spam folder. The sender's email address is contact@japanpickup.net When you place an order When you are asked to pay additional charges When your order is shipped When you send us your order form When we receive your inquiry